We have a radiant water heater system that, as far as we could tell, had stopped producing hot water. I am a customer of American Home Shield and was eventually referred to Furnace Doctors.
My experience with John and the folks at Furnace Doctors has been excellent. It took a few days for the technician to come out to diagnose the issue with our system, but they quickly located a component that failed and thoroughly explained what had happened and how it could be fixed. This was on Thursday, and the repair was ready to be completed the following Tuesday. The technicians showed up on time, and were polite/professional, and we now have a working hot water system again.
John was also communicative throughout the process, letting us know how long it would take to hear back from AHS, when parts should arrive, when technicians would arrive, etc. Based on this experience, if I had another issue with this system I’d be happy to have them return to my home.
