Early March, our furnace started to make really bad burnt smell when its running. Thankfully, we had home warranty so we made contact to home warranty company immediately.
Furnace doctors was assigned to us and we heard back from them within couple days. JJ was our technician. He showed up on time and he was very nice and professional. I have no idea about how furnace works, so I had to keep asking him questions and he answered everything very patiently. It turned out our previous owner did some remodeling while furnace was on and it created a lot of dirty build up that ruined our blower motor. I got the most disgusting and dirty blower motor of the year award from him!!! Yay! My husband and I (and our cat) were inhaling this disgusting air since we were purchased this house last year. Yikes.
He suggested “tuning” (cleaning) service which is not part of warranty. I agreed with him and purchased that service through furnace doctors. But most importantly, he showed up 2 days later with BRAND NEW blower motor and fixed my furnace! that was completely covered by home warranty and I was very happy and pleased with Furnace Doctors service.
We started to notice house get warmer a lot faster! and last week, I got the most recent gas bill and TA-DA – our gas bill dropped 30 dollars! I don’t think this March was particularly warmer, so I give all credits to clean and fixed furnace.
A lot of people complained communication with the company on the yelp, but I had no problem with it. I had to call few times during a day but always got call backs and everyone on the phone was nice and empathetic about not having a heat during cold time of the year. I would def continue to use furnace doctors for regular tune ups and definitely will ask JJ if I find any issue with my furnace.
