Cal C.

Given how low the overall review score was, I was a bit concerned about having this company service our AC unit per the home warranty. The moment I met JJ, I knew he was a good guy. He was very professional, knowledgeable, and patient. He quickly ran a few tests and found out the root cause. He explained what the next steps are given the service would be covered by the home warranty. I honestly thought how he handled the service call was a top-notch and wouldn’t hesitate a moment to recommend him (JJ). Also, I have seen a few complaints about the office staff but so far my experience has been just fine. I forgot the name but the lady who called me to inform the time window for the service call was pleasant. Now I need to wait for the warranty company to order the part so JJ can replace the failing unit.